Regulations 2024
§1 General provisions
1.1 These regulations define the terms of sale of products through the online store www.colorat.pl.
2.1 This Regulation constitutes a contractual template for consumer sales services conducted through the Service.
3.1 The purchaser of the products offered in the store is an adult user who has placed an order, referred to as the "Client." Information regarding the processing of personal data is specified on the "Privacy Policy" page.
4.1 The Seller is the company Colorat at the store Colorat.pl; COLORAT NATALIA LIPINSKA
GROBLA I ,5/7 , 80-834 GDANSK
NIP 5841553510 Contact details: info@colorat.pl
MBANK SWIFT/BIC: BREXPLPWMBK
42 1140 2004 0000 3102 7942 2705
§2 Order
1.2 The sales contract is concluded by the Customer placing an order through the website and the Service Provider confirming its acceptance. Orders can be placed 24 hours a day, on all days of the week. In the case of public holidays, order fulfillment takes place on the next business day. A condition for placing an order is the entry of the Customer's data necessary for delivery.
1.3 It is not possible to use two discount systems simultaneously. If a discount based on the cart value is active, it is visible in the cart and is automatically displayed and taken into account in the cart details.
2.2 The selection of products from the current offer is made by adding them to the cart. The photos of the offered Products serve to present specifically indicated models. The Seller exercises due diligence to ensure that the photos of the Products reflect their actual condition. There may be slight differences in the appearance of the Products.
3.2 The selection of Products is made by clicking on the chosen product in the offer, selecting the appropriate size and quantity, and then clicking the "Add to Cart" button. After adding the selected Product to the Cart, you can continue shopping by clicking the "Continue Shopping" button or proceed to the order finalization process by clicking the "Order" button.
4.2 After clicking on the Order tab, you need to provide your email address, select the delivery method and payment method, and consent to the processing of personal data for the purposes necessary to place the order, and then click the "Continue" button.
5.2 Next, the shipping information must be provided in the Delivery Address field. Until the order is confirmed by clicking the "Order and Pay" button, the Customer has the option to make changes and modifications to the Products in the order, Customer data, and delivery address information.
6.2 The submission of an order by the Customer by confirming with the button "I order and pay" constitutes an offer made by the Customer to the Seller for the conclusion of a sales contract in accordance with the provisions of the Regulations.
7.2 After the Customer places an order, a confirmation will be displayed on the Store's website, and a message containing information about the ordered Products, the order value, the selected type of delivery and payment, the Customer's data, and the information referred to in Article 12(1) of the Consumer Rights Act of June 24, 2014 (Journal of Laws of 2014, item 827) ("Consumer Rights Act") will be sent to the provided email address.
8.2 The Client receives confirmation of the acceptance of their order for execution via electronic means "Thank you for your order" to the email address provided by them. Upon receiving the Order Acceptance Confirmation, a sales contract for the Products ordered by the Client is concluded. The Client will also receive information at the provided email regarding the shipped package.
9.2 The store reserves the right to refuse to fulfill an order under the sales agreement if the Customer's address details are incorrect, there is a lack of payment authorization in the electronic payment system "Polskie ePłatności", Tpay,Przelewy24 or the payment has not been made within 3 business days when choosing payment to the company account.
10.2 Clicking the "confirm order" button automatically means acceptance of the order.
§3 Cena
1.3 The Seller reserves the right to change the prices of the goods offered, to introduce new goods, and to organize promotional actions on the Store's pages.
2.3 All prices listed in the Store are gross prices in Polish zlotys. In addition to paying the price of the Product, the Customer is obliged to pay the delivery costs, which depend on the chosen method of delivery.
3.3 The price of the given order binds the parties from the moment the Client receives confirmation of the acceptance of the order for execution.
§4 Payment method
1.4 The client, when placing an order, has the right to choose one of the payment methods depending on their preferences and the selected delivery method. Payment methods:
-> payment by direct transfer to the company's account. The customer should pay the price for the ordered Products along with the delivery costs immediately, no later than within 3 days from the date of receiving the Order Confirmation.
Przelewy24.pl – the company PayPro S.A. based in Poznań (registered office: ul. Kanclerska 15, 60-327 Poznań), entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań – Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under the number KRS 0000347935, share capital: 4,500,000.00 PLN, NIP 7792369887, REGON 301345068.
National Payment Integrator - Tpay joint-stock company (hereinafter: KIP or Administrator) based in Poznań, plac Andersa 3, 61-894 Poznań, registered in the National Court Register by the District Court Poznań – Nowe Miasto and Wilda in Poznań, VIII Department of the National Court Register under the number KRS: 0000412357, NIP number: 7773061579, REGON number: 300878437,
§5 Order fulfillment and shipping
1.5 The order is executed as follows:
- in the case of a bank transfer to the company's account, after the payment is posted to the Service Provider's account
- in the case of online payments via the "Polish ePayments", "Tpay" website at the moment when the Client receives an email with information about the acceptance of the payment.
- in the case of a payment card from the moment of obtaining positive authorization
2.5 Products are delivered to the address specified by the Customer in the order via a courier company. Delivery charges for the products are provided during the ordering process. The delivery cost is an additional cost to the price of the Products and is added to it.
3.5 Products are shipped within 5 business days from the date of Order Confirmation, provided that the order is processed only after the price along with the delivery costs has been credited to the Seller's account.
4.5 The client is obliged to check the physical condition of the shipment. In the event of damage, a report must be drawn up, containing a description of the condition of the shipment and signed by the delivering person in the case of a courier shipment.
5.5 The Client may withdraw the submitted Order only by email at info@colorat.pl. The Client cannot cancel an Order that has already been shipped (the Client has received a shipping notification). The above does not exclude the Consumer's right to withdraw from the contract described in Par. 7 of the Regulations.
6.5 A proof of purchase, receipt, is included with the shipment.
§6 Complaints
1.6 The Seller is liable for defects in the Products in accordance with applicable laws, in particular the provisions of the Act of April 23, 1964, the Civil Code (consolidated text: Journal of Laws of 2014, item 121, as amended) ("Civil Code") and the Consumer Rights Act.
2.6 The goods purchased in the Store may be subject to a complaint, provided that the deadlines and conditions for complaints specified by the relevant legal provisions are observed. Except for goods purchased in the second grade, such goods are not subject to complaint. A complaint is submitted by sending the Product to the address ul.
COLORAT GROBLA I 5/7, 80-834 GDANSK, along with a written statement of the intention to use the complaint procedure (The Seller does not accept cash on delivery shipments). The complaint should include at least: the first and last name, correspondence address, and email address of the Customer, the date of the contract that is the basis for the complaint, the subject of the complaint indicating the Customer's request, and all circumstances justifying the complaint. The Customer should attach proof of purchase – receipt – to the complained item.
3.6 The Seller acknowledges the complaint within 14 days from the date of its receipt in the correct form. The response to the complaint is sent to the email address provided by the Customer or to the correspondence address.
4.6 In the event of a complaint being accepted, the Product will be replaced with an identical, defect-free one. If a replacement is not possible, the Seller will refund the Customer the price of the Product to the bank account indicated by the Customer in the statement of intent to use the complaint procedure.
5.6 The advertised goods should be packed in a way that allows for safe transport to the Seller. In the case of a recognized complaint, the shipping cost is covered by the Seller.
§7 Right of Withdrawal from the Agreement
1.7 A client who is a consumer within the meaning of Article 22[1] of the Civil Code, who has concluded a distance contract, may withdraw from it within 14 days from the day the ordered Products are delivered to the Client without providing any reason.
2.7 In the event of withdrawal from the contract, the Customer should return the Product to the Seller at the address ul. Grobla I,5/7,80-834 Gdańsk, without delay, and in any case no later than 14 days from the day of receiving the shipment along with the completed form provided below. The product must be sent back unused along with tags and the receipt.
3.7 In the event of withdrawal from the contract, the Seller will refund the Customer the payment costs received from them without delay, and in any case no later than 14 days from the day the Seller received the package.
4.7 The refund will be made using the same payment methods that were used by the Customer when purchasing the Products, unless the Customer has expressly agreed to another solution. In any case, the Customer will not incur any fees in connection with this refund.
Template of the declaration of withdrawal from the contract:
Statement of withdrawal from the contract:
[Customer Data:
Name and surname
Contact address
[Email address]
Yes, [first name and last name], I hereby inform you of my withdrawal from the sales contract for the following Product/s [names of products along with sizes]. The contract was concluded on [insert date], the Product/s was/were received on [date of receipt of Product/s].
[Client's name and surname along with the date]
[Client's handwritten signature]
§9 Final Provisions
1.8 The regulations are provided to the Client exclusively in electronic form on the website www.colorat.pl
2.8 The Client, by placing an order, agrees to use the Store in accordance with the provisions of the Terms and Conditions, as of the date of placing the order. Lack of acceptance of the provisions of these Terms and Conditions prevents the purchase of Products offered by the Store.
3.8 To the extent permitted by law, the Seller has the right to make changes to the regulations, in particular for reasons arising from changes in legal provisions affecting the provisions of the Regulations and for technical reasons.
4.8 In matters concerning disputes between the Store and the Customer being a consumer within the meaning of Article 22[1] of the Civil Code, arising from sales contracts to which the Regulations apply, the competent court is the common court resulting from the provisions of law.
5.8 In matters concerning disputes between the Store and the Customer other than specified in paragraph 1, arising from sales contracts to which the Regulations apply, the competent court shall be the common court competent due to the Seller's registered office.
